Refund & Cancellation Policy
Last updated October 28, 2026
The short version. Try it free for 30 days. After that it's $50 a month. Cancel anytime and you won't be charged again.
Free trial
Every new company gets 30 days free. If you cancel or don't add a card before the trial ends, you're never charged.
How to cancel
- In Hookline, the account owner goes to Company → Manage billing → Cancel subscription.
- Or email Gethookline@gmail.com or call (540) 287-6247 from the owner's email or phone, and we'll cancel it for you.
There are no cancellation fees and no contracts.
What happens when you cancel
- Cancelling stops future charges. You keep full access until the end of the month you've already paid for.
- After that, the account is closed, but your data is kept, so you can restart later with everything still there. If you'd rather we delete it, just ask (see our Privacy Policy).
Refunds
- Monthly charges aren't refunded for partly used months, because you keep access until the month ends.
- If you were charged by mistake, such as a double charge, a charge after you cancelled, or the wrong amount, contact us within 60 days and we'll refund it in full.
- If Hookline had a major outage that kept you from working, contact us and we'll make it right with a credit or refund.
- Refunds go back to the original card and usually show up within 5–10 business days, depending on your bank.
Paused accounts
If a monthly bill goes unpaid for 7 days, the account is paused. Your data is safe, and the account turns back on as soon as the balance is paid, from the pay button on the paused screen.