Get the Hookline app
Hookline runs right in your web browser, so there's nothing to buy and no app store. Add it to your phone or computer once and it opens like any other app: full screen, with its own icon. Updates arrive on their own.
You're all set. Hookline is already installed on this device. Open it from its icon.
One tap, then open it from your home screen or desktop.
- Open Safari and go to hooklinedispatch.com/login.html. (Use Safari; it's the surest way to add apps on an iPhone.)
- Tap the Share button : the square with an arrow pointing up, at the bottom of the screen (top right on an iPad).
- Scroll down and tap Add to Home Screen.
- Tap Add in the top right corner. The orange Hookline icon is now on your home screen.
- Open Hookline from that icon and sign in. Drivers and property managers use the username the tow company gave them, like tony@riverside.
Job alerts: open Hookline from the icon, go On duty and tap Turn on job alerts, then Allow. Keep Hookline open while you're on duty so new jobs ring right away.
- Open Chrome and go to hooklinedispatch.com/login.html.
- If a box pops up saying Install app or Add Hookline to Home screen, tap Install, and you're done.
- No pop-up? Tap the ⋮ menu in the top right corner, then Install app (on some phones it says Add to Home screen).
- Tap Install. Hookline shows up on your home screen and in your app list.
- Open Hookline from that icon and sign in. Drivers and property managers use the username the tow company gave them, like tony@riverside.
Samsung Internet: tap the ≡ menu, then Add page to → Home screen.
Job alerts: go On duty, tap Turn on job alerts and choose Allow.
- Go to hooklinedispatch.com/login.html.
- Click the install icon at the right end of the address bar (a small screen with a down arrow). Or open the ⋮ menu → Cast, save, and share → Install page as app.
- Click Install. Hookline opens in its own window and gets an icon on your desktop or in your Start menu / Applications.
- Go to hooklinedispatch.com/login.html.
- Open the … menu → Apps → Install this site as an app, then click Install.
- Go to hooklinedispatch.com/login.html.
- Choose File → Add to Dock (needs macOS Sonoma or newer), then click Add.
Tip for dispatch: right-click the Hookline icon in your taskbar or Dock and pin it, so it's always one click away. Firefox can't install apps; bookmark the page instead.
Drivers: make sure your phone rings
The first time you open Hookline, a short phone setup walks you through it, and you can't go on duty until it's done. Run it again any time from Phone setup at the bottom of the driver app.
- iPhone: Hookline must be on your home screen and opened from that icon (iOS 16.4 or newer). Then in Settings → Notifications → Hookline, turn on Allow Notifications, Sounds and Time Sensitive. If you use a Focus or Do Not Disturb, add Hookline to its allowed apps.
- Android: allow notifications when asked. In Settings → Apps → Hookline (or Chrome), set notifications to Alerting / Pop on screen, and set Battery to Unrestricted so alerts aren't delayed.
- Everyone: allow location while using the app, keep the ringer volume up while on duty, and tap Got it when a new call rings so dispatch knows you have it.
Questions
I don't see “Add to Home Screen” on my iPhone
Make sure you're in Safari and not in a private window. In the Share menu, scroll all the way down. If it's still missing, tap Edit Actions and add it to the list.
Hookline opens in the browser instead of full screen
Open it from the Hookline icon on your home screen or desktop, not from a bookmark or a browser tab.
Do I need to update it?
No. New features arrive on their own. If something looks out of date, close Hookline completely and open it again.
Is it free for my drivers?
Yes. Your company's plan covers everyone: unlimited drivers, dispatchers and office staff. Each person just needs a login from the owner (Team & access, or Drivers & trucks → Create login).
I manage an apartment complex or parking lot. Can I use this?
Yes, if your tow company uses Hookline. Ask them for a property manager login. Install the app the same way, sign in with your username, and you'll see what your tow company has turned on for you, such as a form to request a tow, what was towed from your property and where it is, your permit list, or stickered cars.
My phone doesn't ring for new calls
Open the driver app and tap Phone setup. It checks every setting and shows exactly what to change on your phone. Then tap Send a test alert and lock your phone to make sure it rings.
I forgot my password
Drivers and staff: ask your owner or manager to reset it. Owners: tap Forgot password on the sign-in page.