Hookline ImpoundPro

The impound lot and repo side of Hookline

Yard map, check-ins, keys, online releases, repo cases, lender and police logins, lien steps and a public auction page. Built for impound lots and repo companies, on the same login as your dispatch.

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What's in ImpoundPro

Everything your lot, your lenders and the police need

Every feature can be turned on or off in Settings, so you only use what fits how you work.

Yard map & lot audits

Know where every car is

Yard map on your own lot photo or a satellite view. Draw your rows and spaces once
Every space colored by status: on hold, notice due, in lien or auction, check-in not done
Drag a vehicle to move it, and the record updates
Lot audits: scan the tag or VIN space by space. Found, wrong space, missing and unexpected, signed by whoever did it
Pick who does audits and how often, with a reminder in the bell when one is due

Check-in & keys

Proof of condition on every car

Check-in inspection on the driver's phone: photo walkaround with time and GPS, tap-the-car damage marks, and an itemized inventory
Printable condition report for the owner, the lender or the insurer
Require it before a car can be stored, or just send a reminder. You pick which tow types
Key tracking: matching key tag and vehicle tag with QR codes, a key box and hook for every key, and a log of who took it
Warning when keys have been out too long

“Is my car here?” & release

Fewer phone calls at the window

Your own lookup page: owners search by plate, last 6 of the VIN, or year, make and model
They see what they owe today, what to bring and your release hours
Pay online to your own Stripe or Square, at the window, or let them pick
Pickup times: time slots from your release hours, or “call us to schedule”
Releases page: approve, ask for something, change the time or cancel, with an email to the owner each time
Fee reminders to owners, lienholders and insurers on the days you pick

Release desk

Every release done the same way

A checklist for each tow type: photo ID, proof of ownership, paid in full
Driver's license barcode scan, release photos and the owner's signature
Emailed receipt
Only the steps you require for that kind of tow
After-hours fee added from your storage rate
Keys marked as given to the owner automatically

Repo cases

From the order to the recovery

Orders come in by email to your own repo address, from portals like RDN, by Paste an order, or typed in
Each case has the debtor, addresses, vehicle, lender and every attempt
Drivers work repos in the app: attempt notes with photos, GPS and distance from the address. You turn it on for each person
Personal property: items found in the car, the notice letter, owner pickup with a signature, and a printable inventory
Mark recovered makes the tow call (billed to the lender) and the impound record in one click

Lenders, police & adjusters

They check online instead of calling

Lender logins: their repo cases, recovered vehicles, photos and invoices, and they can send a new order
Police logins: their impounds and holds, and they can release a hold
Property managers request tows and see what was towed from their lots
You pick what each login can see and do, and turn each kind on or off
Adjuster links: insurance adjusters get a link to photos, the condition report and today's total, and can pay online. No login needed

Lien steps & auctions

Nothing slips past a deadline

Lien steps for every vehicle with due dates, starting from a Virginia template you can change
A list of every car by the next step due, plus bell reminders
Receipt and tracking numbers saved on each step
Public auction page: your vehicles with photos, minimum bid, mileage and the sale date
Bidder sign-up and online bids, each one turned on or off by you
Share the link or print a sign with the QR code