Good to know

Sign up and use every feature free for 30 days. No credit card is needed to start. Add your trucks, drivers and accounts and run real calls. After 30 days it's your plan's price for your whole company: $50 a month for Dispatch, $100 for Dispatch + ImpoundPro, or $75 for ImpoundPro only. If it's not for you, just stop using it.

Yes, any time, from the Company page. During the free trial a switch happens right away. After that, an upgrade starts right away and you pay the difference for the rest of the month. A switch to a lower-price plan starts on your next bill date.

Yes. No contract and no cancellation fee. Cancel from Company → Manage billing and you keep access until the end of the month you paid for. See our refund & cancellation policy.

Yes. Turn on hour tracking on the Company page, then pick whose hours are tracked. Drivers clock in by going On duty in the driver app, and office staff get a Clock in button. Each driver can be paid by commission or by the hour, and the Hours & pay report figures regular time, overtime and pay.

Yes, if you want them to. Drivers see My pay in the driver app, and office staff whose hours are tracked see it at the top of their dispatch menu: this pay period's calls, hours and overtime, bonuses, tips and deductions you add, and payday. You choose what it shows, your pay period and payday, and who in the office can see everyone's pay. It's an overview, not a payroll program: amounts are before taxes, Hookline doesn't calculate payroll taxes, and your payroll software has the actual figures.

Impounds, yes, on every plan. Each vehicle in your lot has one Impound window with the type of tow (police, private property, accident, abandoned…), holds, the owner and lienholder, and the notice letters. Repo case management (orders from lenders, attempts from the driver app, personal property, lender logins) is part of Hookline ImpoundPro. If you don't do impounds, switch that paperwork off on the Company page.

Yes. On each account, tick what drivers must capture: VIN, odometer, plate, year/make/model/color, customer name and phone, a number of photos, a signature, miles, or insurance and claim number. The driver app shows the list on every job for that account, and drivers can't mark the vehicle towing or complete the job until it's in. Your call window shows what's still missing.

When you send a call, the driver's phone rings, even when it's locked or the app is closed, and keeps reminding them until they tap Got it. Your board shows "✓ Got it" with the time, or how long the call has gone unanswered. If a driver hasn't acknowledged within the minutes you choose, the board shows an alert so you can call them or reassign it. Starting the job counts as acknowledging too.

Each driver does a one-minute phone setup the first time they open the app: allow alerts, allow location, check the sound, and on iPhone, add Hookline to the home screen (Apple only allows alerts that way). They can't go on duty until it's done, and if a setting gets turned off later, the app tells them how to fix it on their phone. Your Drivers list shows whose phone is ready.

Yes. Under Impound Management → Private property, give each property manager a login for their properties. On their phone or computer they can see what was towed from their lot and where it's held, keep their residents' permit list, approve tows and request a tow or a patrol. You pick what each login can do: some managers only need to request tows, others manage permits too. They never see your board, your other customers or your prices.

Yes. Each property has its own rules for each violation (tow right away, sticker and wait any number of hours, the manager approves, or warning only), its own enforcement days and hours, required photos, and any contract terms you want to record. You can add your own violation reasons, permit types and form fields, and import your existing properties and permit lists from a spreadsheet.

Yes. Open any stored or impounded vehicle and choose Letters & forms. Hookline fills in your company, the vehicle, where it's stored, the charges so far and the sale date. You can change the wording and settings, and upload your state DMV's own fillable PDF forms so they fill in automatically too. Have your attorney check your wording, since notice rules differ by state.

Yes. On the Company page, connect your own Stripe or Square account. Your invoices then show a Pay now button, and from any call you can take the card yourself, or text or email the customer a pay link, with one click. Payments go straight into your account and are recorded on the call automatically. Stripe's or Square's normal card fees apply; Hookline doesn't add any.

As long as you have Hookline, and your data stays even if you cancel, so you can come back without losing anything. On top of that, everything is backed up every night to separate, locked storage. Nightly copies are kept for 35 days. A copy every month, plus every photo, signature and document, is kept for 10 years, so you can pull old calls, invoices and impound records when you need them. Each company's records are backed up on their own, so yours can be restored without touching anyone else's.

We still strongly recommend keeping your own copies too. If the law requires you to keep records, you're responsible for keeping them. Use Company → Download all my records regularly, for example once a month, to save every call, invoice, payment and photo to your own computer or drive.

We release small new features every week and bigger updates every month. They show up for everyone automatically at no extra cost. Have an idea? Send it from Ideas & feedback in your dashboard, and you'll see our answer and when it ships.

Yes. Export your lists from TowBook (or any other program or spreadsheet) as CSV or Excel files, then open Import in Hookline. Bring in trucks, drivers, accounts, past calls and vehicles in storage. You see a preview first, nothing doubles up, and any import can be undone.

Yes. When you create your company you pick the code your team signs in with, like tony@riverside. Choose carefully: it can't be changed later, because everyone's username depends on it.

Yes. From the driver app or any open call, tap Text ETA. The customer gets a text with a private link showing the truck on a map, about how many minutes out it is, and each step of the job. Location is only shown while the truck is on the way, and the link stops working a day after the job is done.

It's coming. We're building connections so motor club jobs (Agero, Allstate, Urgently and others) land on your board automatically. Until then, motor club calls take a few seconds to enter, with each club's own rate sheet.

No app store. Drivers open your Hookline address on their phone, sign in, and tap “Add to Home Screen.” It then opens like any other app.

Yes. The driver app works in Safari on iPhone and Chrome on Android. Dispatch works in any modern browser on a computer or tablet. Here's how to put Hookline on your iPhone, Android or computer.

You create a username for each driver, like tony@yourcompany, with a temporary password. They choose their own password the first time. Drivers never need an email address.

Yes. Every account has its own rate sheet: hook-up, en route, loaded and deadhead miles with free miles, port-to-port, winching, duty classes and service prices.

You enter the storage rates for your state and counties, including free hours, per-day or per-24-hour counting, and admin and after-hours fees. You can also add fees that start on a set day, like an admin fee on day 4 or a lien processing fee on day 30. Hookline picks the right rate for each vehicle and keeps the charges running until it's released.

The driver points the phone camera at the VIN barcode on the door jamb or windshield. The VIN fills in and the year, make and model are looked up automatically.

While a driver is on duty with the app open, their location updates on your live map and each status change is stamped with where it happened. Going off duty stops sharing.

Yes. From any call, tap Email invoice or Email receipt. It opens your own email app with the message ready and a secure link the customer, motor club or insurer can open, print or save as a PDF. No sign-in needed on their end.

Summary, call list, revenue by account, service and driver, driver commission, payments received, unpaid invoices by age, sales tax, storage inventory and auction vehicles. Pick any dates and filters, then print or export to Excel.

Give each driver a percent of the bill or a flat amount per completed call. Storage and tax are left out unless you choose otherwise. The commission report shows what each driver has earned, and you mark calls paid when you pay out.

They disappear from dispatch and can't sign in anymore, but every call they ran stays in your records, reports and commission history. You can restore them later.

Each company's calls, customers, photos and documents are separated at the database level. Only people you add can sign in, and you control what each role can see.