Always getting better

Team pay: everyone sees what they've earned. Drivers get My pay in the driver app, and office staff whose hours are tracked get it at the top of their dispatch menu: this pay period's calls, hours with overtime, extras and payday, and how each call's pay was figured. Add bonuses, tips and deductions, pick weekly, every 2 weeks or twice a month and your payday, and mark each person's period paid on the new Team pay page. Drivers and staff can ask the office about their pay right in Hookline. You choose who in the office sees everyone's pay. An overview, not payroll: amounts are before taxes and Hookline doesn't calculate payroll taxes.

Two-step sign-in, a Do Not Tow list, and a cleaner menu. Everyone with an email now signs in with a code from an authenticator app or email, and idle computers sign out on their own. Keep a Do Not Tow list for each property or your whole company: type a plate on a new call and Hookline warns you right away. Also new: driver pay plans by service, duty class and account type; a credit card fee as a percent of the bill, never taxed; print all invoices or save each as a PDF; search every vehicle in your lot or released; a printable release form the customer signs on paper; a state DMV form library filled in from the vehicle; and a menu organized by the job: Dispatch, Impound lot, Repos & property, Reports, Settings.

Your records, kept for 10 years. Every night Hookline copies your calls, invoices, payments, impound records, photos, signatures and documents to separate, locked storage. A copy every month, and every photo and document, is kept for 10 years, and each company is backed up on its own. Also new: dispatch can see the street address of every truck on the board and map, and Ping a driver's phone for their location right now. Plus Download all my records (every call, invoice and photo as spreadsheets and folders), and one-click Take card payment, Text pay link and Email pay link buttons on every invoice.

QuickBooks export, tow alert emails and a driver response report. Reports → QuickBooks export gives you customers, invoices and payments in files QuickBooks Online and QuickBooks Desktop import directly, with invoice numbers that match your call numbers. Property managers now get an email when a car is towed from their lot. Each property has its own on/off switch and extra addresses. And Reports → Driver response shows how fast each driver taps Got it, and which calls were slow or missed.

A new driver app, and nothing missed on scene. The driver app has a fresh card-style design with Jobs, Map, Property and Me tabs and big one-tap shortcuts for Navigate, Call, Text ETA and Photos. Each account can now require a VIN, odometer, plate, photos, a signature, miles or insurance details, and drivers can't leave the scene or close the job until it's all captured.

Drivers tap "Got it". Every new call rings the driver's phone, even when it's locked, until they acknowledge it. Dispatch sees who has their call and how fast they answered, and gets an alert when someone hasn't responded. A quick phone setup check makes sure every driver's alerts, location and sound work before they go on duty.

Private property, your way. Every contract is different, so now each property sets what happens for each violation: tow right away, sticker and wait, the manager approves, or warning only. Add your own violation reasons, permit types and form fields, set enforcement hours, and import properties, permit lists and sticker history from a spreadsheet. You also choose what each property manager's login can do.

Private property enforcement. Add the apartment complexes and lots you patrol, each with its own contract rules. Keep permit lists, let drivers check plates and sticker cars from their phone, and give property managers their own login to see tows, manage permits and request a tow.

Get paid by card, online. Connect your own Stripe or Square account and every invoice gets a Pay now button. Text a pay link from the call. The money goes straight to you, and Hookline marks the call paid.

Owner notices and DMV forms in one click. Make an owner, lienholder or final notice with the vehicle, where it is, itemized charges and the sale date already filled in. Upload your state's fillable DMV form once and Hookline fills it in for every car.

Pin it on the map. Drop a pin for the exact pickup or drop-off spot on a new call, with a satellite view for highways and parking lots. Plus a cleaner, all-white dashboard.

Impound Management. A new section for police impounds and holds, private property impounds and repossessions, with notice letters and their own reports. Turn it off if you don't do that work.

Hours & pay. Track hours with clock in and clock out (drivers clock in by going On duty), pay drivers by commission or by the hour, and see overtime and pay in the new Hours & pay report.

Ideas & feedback. Send us feature requests, suggestions and comments right from your dashboard, and see our answer and when your idea ships.

Make the board your own. Pick your status colors, reorder or hide columns and counts, switch to dark mode or compact cards, and choose a street or satellite map. Owners set the company look; each dispatcher can tweak their own.

Customer tracking links. Text the customer a private page showing the truck on its way and about how many minutes out it is. No app needed.

A setup guide for new companies. A short checklist on the dispatch board walks you from sign-up to your first paid call.

Import from TowBook and spreadsheets. Bring over trucks, drivers, accounts, past calls and vehicles in storage, with a preview and one-click undo.

Storage fees by days stored. Set fees that add themselves on a given day, like a day-4 admin fee or a day-30 lien fee.

Tow from or to your own lot. Pick your lot on a new call, and choose the stored car to fill in its details.

Choose your company code when you sign up, and a new sign-in page.

Pay by card. Add a card during your trial and manage billing yourself: change cards, see invoices or cancel.

Reports, invoices and driver commission. 11 printable reports, one-tap emailed invoices and receipts, commission per driver, and an auction stage for stored vehicles.